Job Function 01: Greets all patients/visitors promptly and courteously. Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. Respects the patient's right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. Utilizes paging system, phone systems, and VOCERA.  Acts as a liaison between patients, families, visitors, physicians and nursing staff. Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. Assures all patient related information is secured. Escorts family member to approp