The Director of Technology provides technology support and system administration to the School’s community, technology systems, and databases in an ever-evolving environment. This position is integral to the smooth operation of the teaching and learning mission. The Director of Technology must have a strong passion for new technologies, learning, growing, and providing exceptional customer service to a wide array of constituents.
Responsibilities include:
Responsible for strategic planning, both mid- and long-range, for Madeira’s academic and administrative technological needs
Make strategic recommendations regarding network system design and implementation. Work with campus construction and facilities staff, as appropriate, to design and implement networks.
Administers the design and maintenance the school’s entire network
Assesses, develops and implements technology policies as needed to ensure the integrity of operation and application of the overall system
Maximize the department’s ability to provide high-quality, reliable IT systems to the school.
Sets policy, regulations, system standards, and operating procedures. Takes responsibility for the Acceptable Use Policy.
Plans and administers the annual and multi-year operating and capital budget
Directs the evaluation and testing, acquisition, installation and maintenance of information and communication related technology hardware and software to support the instructional and business needs of the institution (including the Madeira phone system).
Manages operations of critical systems and technology platforms that include Blackbaud SMS, Canvas, Raiser’s Edge, Financial Edge, Camp Brain, Zoom, Microsoft 365, Reach, Magnus and other systems necessary to the operation of the school.
Responsible for security, firewall management, enterprise switches, physical plant, and an integrated system-wide enterprise-class wireless infrastructure.
Creates, configures, and maintains devices following standard procedures.
Creates, manages and maintains user accounts and mailboxes in an Active Directory, Microsoft 365 environment, database(s) and phone systems.
Manages internet policy, user groups and any governance or control issues that might apply.
Manages domain registrations, external DNS, Cloud Service Providers, and Internet/Phone Service Provider.
Supports the school’s AV environment
Works with outside contractors on various technical implementation projects
Oversees the helpdesk and support efforts at Madeira; Monitors and resolves helpdesk requests for faculty, staff, and students
Defines, recruits, hires, and manages technical as well as mentor technology staff.
Ensures proper account and device onboarding/offboarding of faculty, staff, and students
Provides user training; implements network security
Ensure users receive professional, courteous and timely support and service.
Develops end user and internal documentation.
Trains users in the use of software and hardware.
Handles emergency requests and/or calls after normal business hours and on weekends.
Stays current with system information, changes, trends in technology and updates.
Requirements:
Four-year degree or equivalent experience within field is preferred. Minimum of 5 years’ experience in a similar position. Previous experience in school environment preferred
Completion of the ATLIS Leadership Institute (ALI program) or similar program a plus
Three to five years of supervisory experience preferred
Experience with Blackbaud, Canvas, Mac and Windows operating systems, Microsoft 365, Cisco experience a plus
Excellent communication skills (written and oral) and interpersonal skills
Strong problem-solving skills, decision making, and research capabilities
Ability to interact with technologically diverse populations and to provide exceptional customer service
Highly organized with a detail-oriented approach to work
Must be able to lift up to 50 lb., reach, bend, stoop, kneel and traverse a campus environment
Position requires occasional weekend and/or evening work
Be a practitioner of diversity, equity, and inclusion
Uphold the School’s professional standards including punctuality, courtesy and discretion
Ability to set priorities, coordinate multiple projects, handle details, and work effectively under pressure, all with minimum supervision
Founded in 1906, The Madeira School is one of the nations’ top secondary schools for girls. Located just outside Washington DC, Madeira enrolls approximately 330 boarding and daygirls in grades 9-12. The school has a long tradition of rigorous academics and one of the country’s oldest Experiential Learning programs, currently known as Co-Curriculum. As an all-girls college preparatory boarding and day school, The Madeira School is dedicated to providing girls with a top-notch education and the skills to lead lives of their own making. At Madeira, you will find an extraordinary faculty that engage and challenge the minds of our students.