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Position Information: The Director of Ticketing manages the day-to-day ticketing operations for the Athletics Department. This position will actively manage timelines/execute plans to hit revenue and ticketing goals for the fiscal year including ticket packages and single game tickets for Men's and Women's Basketball, Baseball, Softball, Men's and Women's Soccer, Volleyball, Track and Field/Cross Country. This role will assist with creating results-driven sales strategies, ticketing manifests, and is expected to drive outbound call volume, sales revenue, and face-to-face meetings around various ticket sales campaigns. Responsible for driving ticket sales to grow revenue for the Department of Athletics, monitor, analyze and interpret ticket sales data, financial settlements, revenue generation, ticket software maintenance, marketing campaigns and providing assistance in the area of event management. Responsible for ensuring all requirements of the job are executed consistently and efficiently. Responsible for providing supervision of the ticket and event student staff. Work in collaboration with the Athletics Business Office (ABO) for reporting and reconciliation of ticket sales. Responsible for working with the ABO to ensure the necessary internal controls and cash management follow the University policies and procedures.
The full salary range for the Director of Ticketing is $68,500.00 - $121,900.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements
Requirements: Requirements
Educational Requirements
Bachelor's degree in related area and/or equivalent experience/training.
Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours)
Required
Travel
Required
Travel Outside of Normal Business Hours
Required
In addition to regular office hours, the qualified candidate must be available to work the majority of UCR's home athletic contests, as well as other events assigned. These events can be nights, weekends and/or holidays.
Required
Minimum Requirements
Thorough knowledge of the campus and/or medical center's products and services.
Thorough analytical and written communication skills.
Thorough knowledge of marketing mediums and funding sources.
Thorough knowledge of communication principles, media, and marketing techniques.
Strong interpersonal communication and political acumen skills.
Strong skills in event and media activities management.
Familiarity with Microsoft Office Suite products.
Strong interpersonal skills and customer service background.
Previous experience with college athletics, professional sports ticket operations experience and/or equivalent experience/training.
Proven ability to meet deadlines.
Experience with ticket analytics.
Experience with ticket sales, event management, ticketing database/software.
Experienced in social media platform usage.
Preferred Qualifications
Thorough knowledge of the campus and/or medical center, including its achievements, mission, vision, goals, objectives and infrastructure.
Knowledge in Adobe Photoshop, InDesign, and FinalCut.
Additional Information: Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.
General Information SALES SPEC 3 007556 21 Michelle Almazan Joseph Erbland
Generic Scope Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.
Custom Scope Uses skills as a seasoned, experienced sales professional to perform the full range of sales activities, including coordinating events and developing and implementing promotional strategies, materials and products designed to promote awareness within the campus and/or medical center community and to the general public of department and/or campus and/or medical center services, programs, or products. Has a full understanding of industry practices and campus and/or medical center policies and procedures; resolves a wide range of issues.
Department Custom Scope The Director of Ticketing manages the day-to-day ticketing operations for the Athletics Department. This position will actively manage timelines/execute plans to hit revenue and ticketing goals for the fiscal year including ticket packages and single game tickets for Men's and Women's Basketball, Baseball, Softball, Men's and Women's Soccer, Volleyball, Track and Field/Cross Country. This role will assist with creating results-driven sales strategies, ticketing manifests, and is expected to drive outbound call volume, sales revenue, and face-to-face meetings around various ticket sales campaigns. Responsible for driving ticket sales to grow revenue for the Department of Athletics, monitor, analyze and interpret ticket sales data, financial settlements, revenue generation, ticket software maintenance, marketing campaigns and providing assistance in the area of event management. Responsible for ensuring all requirements of the job are executed consistently and efficiently. Responsible for providing supervision of the ticket and event student staff. Work in collaboration with the Athletics Business Office (ABO) for reporting and reconciliation of ticket sales. Responsible for working with the ABO to ensure the necessary internal controls and cash management follow the University policies and procedures.
Key Responsibilities: Key Responsibilities DescriptionPercent Time
Coordinates activities including events and promotional materials and products designed to promote awareness of the department and/or campus and/or medical center services, programs or products within the campus and/or medical center community or to the general public.
10%
Manage all consignment tickets received and distributed; issue and control all complimentary tickets in accordance with NCAA, Big West Conference and UCR guidelines; directly manage game day ticket operations at events where the attendance or complexity of the event dictate the presence of a ticket manager; oversee necessary ticket operations at events such as the Big West and NCAA championship events; process group ticket sales and assist in the coordination of related promotions;
10%
Contacts new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
https://jobsportal.ucr.edu/jobs/36244797
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