Academic Advisor I

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Student Affairs and Advising
Salary: $48,800 - $81,000
Full/Part Time: Full-time(100%)
Organization: School of Business
Department: Yunzeng Wang
Application Deadline: Open Until Filled

Position Information:
Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed-upon time in position, through dened training and development planning.

Under the supervision of the Assistant Dean and Director, and the general direction of the Assistant Director(s) and higher-level Academic Advisors, use professional concepts and practices to support, develop, and advise a select student population, and support the advising team with processing, petitions, events, and general advising duties.

The incumbent has primary responsibility for supporting students and advising staff through appointments, drop-in advising, screening and answering emails and supporting email replies from the general undergrad inbox, answering questions from students, sta, faculty, or the public by phone, e-mail, or other medium processing forms and petitions in support or student success, schedule appointments, provide forms and instructions, make appropriate referrals, perform data entry, and maintain students' electronic les. Process and track student petitions for advisor review. Provide direct support to students and peer advisors as assigned. Assist the advising team with new student advising, orientation, academic workshops, events, outreach, and yield programs. This position is front-facing and customer-focused, which will require the incumbent to have or consistently seek out information from departments, sta, and faculty to better serve students with academic and career success and build community.

The full salary range for the Academic Advisor I position is $48,800 - $81,000 annually. We base salary offers on various considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

This full-time position is expected to be on-site, with no remote/hybrid work modality. The selected candidate will work at the School of Business building, University of California, Riverside Campus.


Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Experience Requirements

0 - 1 years of related experience.

Required

Minimum Requirements

Basic knowledge and experience working with a diverse student population.

Basic knowledge of UC and the department/school/college.

Ability to communicate effectively orally and in writing.

Interpersonal skills.

Multicultural competencies; ability to work with diverse populations.

Excellent interpersonal and customer service skills (poise, active listening, tact, diplomacy, patience, discretion, assertiveness) to eectively interact with students, sta, faculty, and the general public in-person, by telephone, and via e-mail

Demonstrated accuracy and orderly work habits in dealing with large volumes of paperwork. Ability to proof and correct own work with strict attention to detail. Working knowledge of standard correspondence formats.

Demonstrated excellent written and oral communication skills. Proven ability to accurately communicate and explain detailed information.

Strong skills in organizing work and prioritizing tasks to meet deadlines despite frequent interruptions. Ability to manage a heavy workload and handle multiple tasks while maintaining accuracy.

Ability to communicate eectively orally and in writing.

Preferred Qualifications

Prociency in Microsoft Windows, Word, Outlook, Excel, PowerPoint, and Access. Experience with multi-line telephones, scanners, and copy machines. Skill in establishing and maintaining eective paper and electronic ling systems.

Knowledge and experience working with a diverse student population. Knowledge of academic counseling techniques and proven ability to eectively listen, advise and counsel students on University and college program oerings, policies, procedures, and curricular requirements.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
STDT SVC ADVISOR 1 004573 17 Yunzeng Wang Miguel Aranda

Generic Scope
Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.

Custom Scope
Applies professional student services concepts, policies and procedures in the completion of Student Services assignments that are of limited scope and impact. Receives instructions on most work assignments, and regularly consults with Student Services specialists in the course of completing increasingly complex assignments. Follows standard practices and procedures in analyzing Student Services situations or data from which answers can be readily obtained. Exercises some judgment within defined procedures and policies to determine appropriate action.

Department Custom Scope
Under the supervision of the Assistant. Dean and Director, and the general direction of the Assistant Director(s), and higher-level Academic Advisors, use professional concepts and practices to support, develop, and advise a select student population, and support the advising team with processing, petitions, events, and general advising duties.

The incumbent has primary responsibility for supporting students and advising staff through appointments, drop-in advising, screening and answering emails and supporting email replies from the general undergrad inbox, answering questions from students, sta, faculty, or the public by phone, e-mail, or other medium processing forms and petitions in support or student success, schedule appointments, provide forms and instructions, make appropriate referrals, perform data entry, and maintain students' electronic les. Process and track student petitions for advisor review. Provide direct support to students and peer advisors as assigned. Assist the advising team with new student advising, orientation, academic workshops, events, outreach, and yield programs. This position is front-facing and customer-focused, which will require the incumbent to have or consistently seek out information from departments, sta, and faculty to better serve students with academic and career success and build community.

The full salary range for the Academic Advisor I position is $48,800 - $81,000 annually. We base salary offers on various considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

This full-time position is expected to be on-site, with no remote/hybrid work modality. The selected candidate will work at the School of Business building, University of California, Riverside Campus.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.


Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Under close supervision of higher-level professional: Provides straightforward information about department major requirements.

• https://jobsportal.ucr.edu/jobs/36608001
  
  
  
  
  
  
  
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