CRM Specialist

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Campus Administration and Operations
Salary: $75,900 - $137,300
Full/Part Time: Full-time(100%)
Organization: Enrollment Services
Department: Veronica Zendejas
Application Deadline: Open Until Filled

Position Information:
The Client Relationship Management (CRM) Specialist will apply their skills as a seasoned database professional to support and to grow the capabilities of the Slate platform to meet the needs of Undergraduate Admissions. They will recommend, implement and manage a large variety of emails to ensure timely deployment, population management and reporting. This position will also develop, deliver, and maintain template libraries, queries, and reports within Slate. They will maintain data integrity and conduct on-going analysis of business processes that align with overall department goals. The position requires strong interpersonal communication skills and will lead or coordinate projects and work with other departments such as enrollment marketing and be willing to communicate the needs of undergraduate admissions. The CRM specialist will also work with undergraduate admissions staff and provide documentation and training as needed. The CRM Specialist must be able to think critically and creatively about how the Slate platform can be used to increase efficiencies and provide a more holistic experience to students, parents, and counselors to achieve enrollment goals and be adaptable, growth-minded, and able to work with a diverse team of individuals with varying technological knowledge. They must also be able to function independently, own their work, and see projects through to completion. The Undergraduate Admissions office is hybrid in-person/telecommute. There is an opportunity for this position to be fully remote upon approval from the Director of Undergraduate admissions.

The full salary range for this position is $75,900 - $133,200 annually. However, the expected pay scale for this position is $75,900 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.



Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Experience Requirements

4 - 7 years of related experience.

Required

Special Conditions
Special

Must pass a background check.

Required

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

Required

Minimum Requirements

Thorough knowledge of business and process analysis functions.

Demonstrated ability to work with others from diverse backgrounds.

Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.

Thorough knowledge of business processes and procedures.

Demonstrated testing and test planning skills.

Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

Preferred Qualifications

Thorough knowledge of related areas of IT.

Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

Broad knowledge relating to software design.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
BUS SYS ANL 3 007584 22 Veronica Zendejas Christine Jo

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope
Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Department Custom Scope
The Client Relationship Management (CRM) Specialist will apply their skills as a seasoned database professional to support and to grow the capabilities of the Slate platform to meet the needs of Undergraduate Admissions. They will recommend, implement and manage a large variety of emails to ensure timely deployment, population management and reporting. This position will also develop, deliver, and maintain template libraries, queries, and reports within Slate. They will maintain data integrity and conduct on-going analysis of business processes that align with overall department goals. The position requires strong interpersonal communication skills and will lead or coordinate projects and work with other departments such as enrollment marketing and be willing to communicate the needs of undergraduate admissions. The CRM specialist will also work with undergraduate admissions staff and provide documentation and training as needed. The CRM Specialist must be able to think critically and creatively about how the Slate platform can be used to increase efficiencies and provide a more holistic experience to students, parents, and counselors to achieve enrollment goals and be adaptable, growth-minded, and able to work with a diverse team of individuals with varying technological knowledge. They must also be able to function independently, own their work, and see projects through to completion. The Undergraduate Admissions office is hybrid in-person/telecommute. There is an opportunity for this position to be fully remote upon approval from the Director of Undergraduate admissions. The budgeted salary range is $75,900.00 to $75,900.00 Annually.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.

• https://jobsportal.ucr.edu/jobs/36141549
  
  
  
  
  
  
  
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