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Business Systems Analyst, Holistic Health Operations
University of California Riverside

Riverside, California

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Business Systems Analyst, Holistic Health Operations
University of California Riverside
Details

Posted: 18-Nov-25

Location: Riverside, California

Type: Full-time

Internal Number: 6731464



Business Systems Analyst, Holistic Health Operations


Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Campus Administration and Operations
Salary: $75,900 - $137,300
Full/Part Time: Full-time(100%)
Organization: Health Wellbeing and Safety
Department: Jackie Rodriguez
Application Deadline: Open Until Filled

Position Information:
Under the general supervision of the Assistant Director of Administrative Operations, the Business Systems Analyst provides analytical, technical, and project management support for the Holistic Health Division, which encompasses the Student Health Center, Counseling and Psychological Services, Case Management, SWIFT Crisis Mobile Response, and The Well, Health Education and Promotion departments. The incumbent plays a key role in leveraging data and technology to enhance clinical and administrative operations across the division. This position supports the development, implementation, and optimization of health information systems-including Epic and related applications-and ensures that technology solutions align with campus and divisional priorities. The analyst drives data-informed decision-making by designing and maintaining dashboards, compiling and interpreting EMR data, and reporting on health trends, productivity metrics, and service outcomes. Acting as the liaison between Holistic Health and Information Technology Solutions (ITS), the incumbent coordinates system improvements, ensures end-user needs are met, and manages IT-related projects that enhance efficiency, service delivery, and student well-being outcomes.

The full salary range for the Business Systems Analyst, Holistic Health Operations is $75,900 - $137,300 annually. However, the expected pay scale for this position is up to $106,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.



Requirements:
Requirements

Educational Requirements
  • Bachelor's degree in related area and/or equivalent experience/training.
  • Required

    Experience Requirements
  • 4 - 7 years of related experience.
  • Required
  • Demonstrated experience with Epic or other enterprise EMR systems.
  • Required
  • Strong analytical skills and experience in developing data visualizations (e.g., Tableau, Power BI, or Epic SlicerDicer).
  • Required
  • Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and deliver results in a complex healthcare or university environment.
  • Required
  • Excellent interpersonal and communication skills with the ability to work effectively across clinical, administrative, and technical teams.
  • Required
  • Experience within a university, student health, or behavioral health setting.
  • Preferred
  • Project Management or EPIC certification (e.g., PMP, CAPM, or equivalent).
  • Preferred
  • Experience with SQL, data integration, and dashboard development
  • Preferred
  • Familiarity with HIPAA, FERPA, and healthcare compliance regulations.
  • Preferred

    Special Conditions
    Special
  • Must pass a background check.
  • Required
  • Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
  • Required

    Minimum Requirements
  • Thorough knowledge of business and process analysis functions.
  • Thorough knowledge of related areas of IT.
  • Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
  • In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
  • Demonstrated ability to work with others from diverse backgrounds.
  • Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
  • Broad knowledge relating to software design.
  • Thorough knowledge of business processes and procedures.
  • Demonstrated testing and test planning skills.
  • Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.


    Additional Information:
    Additional Information

    In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.



    UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.



    • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

    • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

    • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

    • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

    • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

    • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

    The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.



    For information about our generous employee benefits package, visit: Employee Benefits Overview



    Job Description Details:
    Job Description Details

    General Information
    BUS SYS ANL 3 007584 22 Jackie Rodriguez Nicole McAndrew

    Generic Scope
    Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

    Custom Scope
    Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

    Department Custom Scope
    Under the general supervision of the Assistant Director of Administrative Operations, the Business Systems Analyst provides analytical, technical, and project management support for the Holistic Health Division, which encompasses the Student Health Center, Counseling and Psychological Services, Case Management, SWIFT Crisis Mobile Response, and The Well, Health Education and Promotion departments. The incumbent plays a key role in leveraging data and technology to enhance clinical and administrative operations across the division.

    This position supports the development, implementation, and optimization of health information systems-including Epic and related applications-and ensures that technology solutions align with campus and divisional priorities. The analyst drives data-informed decision-making by designing and maintaining dashboards, compiling and interpreting EMR data, and reporting on health trends, productivity metrics, and service outcomes. Acting as the liaison between Holistic Health and Information Technology Solutions (ITS), the incumbent coordinates system improvements, ensures end-user needs are met, and manages IT-related projects that enhance efficiency, service delivery, and student well-being outcomes.

    Key Responsibilities:
    Key Responsibilities DescriptionPercent Time
  • Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.