Summary

Manager, Bus Fleet and Technical Support reports to the Deputy Chief, Bus Maintenance and holds the responsibility for quality assurance and quality control, preventive maintenance, primary repairs, and predictive maintenance on all Valley Metro rubber tire rolling stock. They analyze data, conduct audits, and generate reports to provide technical support for determining root causes and identifying trends in Fleet Maintenance. This ensures that a state of good repair is achieved and maintained. Works in partnership with the Manager Bus Operations to strategize, plan, and deliver consistent, reliable, comfortable, and convenient delivery of services through staff supervision and effective management of vehicle and facilities equipment. 

Valley Metro is an Equal Opportunity/Affirmative Action Employer. 

Minimum Qualifications & Requirements

Human Resources reserves the right to call only the most qualified applicants to the selection process.

EDUCATION and/or EXPERIENCE

• Associate's Degree in Automotive Service, Automotive Technology, Business Management, Business Administration, Public Administration, or a closely related field.
• Seven (7) years of progressively responsible relevant experience in fleet management that includes at least two (2) years of supervisory/managerial experience. 
• Work requires attendance at meetings and functions beyond standard business hours, supporting a 24/7, 365 -day operation.  
• Requires travel for extended periods to oversee new vehicle factory acceptance and in-service inspection processes for fleet vehicles.
• Valid Arizona driver’s license and safe driving record to maintain insurability.
• Background Investigation: Employment is contingent upon the results of a background check.

Desired Qualification:

• Bachelor's degree in Business or Public Administration, Transportation, Automotive Technology or related field.
• Public Transportation fleet maintenance experience.

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position may be considered.

 

Examples of Duties / Knowledge & Skills

(The statements listed below describe the general nature and level of work only):  They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended at any time.)

Develops and maintains detailed Bus, Paratransit and Non-Revenue Fleet replacement plan. Assists with operating effort with capital vehicle acquisitions; continually evaluating and updating the fleet replacement plans strategy. Assists in providing specifications for all road vehicles, replacement parts, and commodities equipment based on sound engineering principles.  

Develops and manages the quality assurance and quality control program. Develops and/or reviews quality assurance reports of findings; determines alternatives and makes recommendations for quality assurance inspections.  

Provides technical support and expertise in the development of specifications for transit fleet, repair, modification, and maintenance of vehicles. Ensures, through testing, evaluation, technology, and warranty recovery that quality is maintained at the lowest life cycle cost.

Implements a comprehensive vehicle maintenance quality assurance and quality control program for fleet vehicles. Oversees the management and support of all Federal Transportation Administration (FTA) and State Safety Oversight (SSO) related activities, including but not limited to: Public Transportation Agency Safety Plan (PTASP); Safety Management Systems (SMS); FTA Safety Bulletins and Advisories; FTA State of Good Repair; FTA Transit Asset Management and SSO Program Standards.

Chairs the Agency Reliability Centered (RCM) program Configuration Change Board for all road vehicles.

In coordination with the Deputy Chief, Bus Maintenance, the role oversees the development and administration of the annual operating and capital budgets.  Provides the forecasts of operating funds needed for staffing, equipment, materials, and supplies as well as forecasts for capital funds needed for major component replacements and vehicle replacements.

Responsible for the achieving vehicle maintenance performance and operational goals, establishing systems and processes for goal fulfillment with a mindset of continuous improvement.  Develops standards, specifications, and monitors the performance of contractors and/or agency employees responsible for maintenance services. Makes performance recommendations to the Deputy Chief, Bus Maintenance.

Conducts various special studies, product evaluations, failure analyses, cost/benefit assessments, and repair/replace analyses.

Documents contract performance, including monitoring, evaluation, and compliance tracking using key performance indicators (KPIs), identifying trends and areas for improvement. Ensures that contractors provide adequate training as outlined in maintenance contract(s).  

Develops relationships with and works regularly with agency staff across divisions, local stakeholders, including member city staff, consultants, to coordinate maintenance activities, report on performance, collaborate on ongoing and upcoming initiatives, resolve issues related to projects and day-to-day maintenance and operations, and build customer satisfaction.
 
Knowledge and Skills:
Knowledge of:
Advanced principles and practices of maintaining public transit system vehicles and equipment, facilities, systems, and technology.
Quality Assurance and Quality Control Program Management.
Maintains current knowledge of technical advancements in automotive, bus and paratransit vehicles.
Applicable local, state, and federal laws and rules governing mass transit operations and maintenance.
Ability to understand complex electrical and mechanical systems.
Federal Transit Administration and State Safety Oversight functions, regulations, and guidelines.
Principles and practices of program development and public administration.
Contract management and reporting.
Knowledge of Transit Asset Lifecycle management planning.  
Fiscal management and budget development.
Knowledge of principles and practices of reliability-centered maintenance processes
Policy and procedure development.

Skill in: 
Must staff be able to develop and implement cohesive, effective maintenance policies, procedures, and practices.
Possessing strong leadership skills, including the supervision, training, and mentoring of assigned.
Monitoring and evaluating contractors’ performance, including effective facilitation and negotiation skills.
Ability to evaluate technical issues and individual competence.
Collaborating and building effective working relationships across Valley Metro and with outside partners and member agencies.
Communicating effectively, both orally and in writing, with proficiency in public speaking.
Thinking proactively and strategically while managing multiple complex tasks.
Leveraging technology to collect, analyze, and synthesize date for informed decision-making.

Physical Demands / Work Environment

Mobility to work in a typical office setting, use standard office equipment, and to drive a motor vehicle to visit work sites and attend meetings; Ability to travel for extended periods to inspect and receive vehicles from factory required.   Vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone.

Incumbents in this position may be subject to moving mechanical parts, electrical currents, vibrations, extreme temperatures, inadequate lighting, workspace restrictions, intense noises.

Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Accommodation may be made for some of the physical demands for otherwise qualified individuals who require and request such accommodation.

Valley Metro promotes a safe and healthy work environment, providing necessary safety and equipment training for all personnel as required.

About Valley Metro

Founded in 1983, Valley Metro was created to build and operate a regional public transportation network; in 2008, Valley Metro Rail opened with 20 miles, the largest light rail starter line in FTA history. The agency is led by two Boards of Directors consisting of elected officials from 19 cities and towns, as well as Maricopa County, who sets the policy direction of the organization. We are supported by 400 employees, and thousands of contractors and financed by local, regional and federal funds, fares, and advertising. We serve 34 million riders on fixed-route bus and rail in FY23. Across a 525 square mile service area, Valley Metro provides 40 million revenue miles via 100 bus routes, 30 miles of light rail, three miles of streetcar and 280 vanpools. We are also building 20 more miles of transit, totaling $3 billion, to create a 50-mile high capacity transit system by 2030.

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