Associate Director, Housing Facilities

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 13622
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 07/09/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $85,000 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover Letter is preferred.

Essential Functions

Job Summary

Serve as a member of the Department of Housing and Residence Life's leadership team and the primary housing facilities officer. Responsible for the development and delivery of a comprehensive year-round residential program that fosters the holistic development of students, often working with internal and external stakeholders. Share in the management and supervision of Housing and Residence Life staff. Develop and maintain facilities, operations and management program for Housing and Residence Life. Oversee custodial and maintenance operations, facility improvements including new construction, supervise frontline staff, and manage the housing work order system to ensure timely response and service delivery. Provide operational oversight and supervision of housing facilities ensuring that residential facilities are well-maintained, safe, clean, and conducive to a high-quality student living experience. Maintain the confidentiality of student information, accurate data and ensure compliance with all applicable laws, regulations, policies, and procedures. Collaborate with a variety of departments and campus stakeholders to implement programs, initiatives and support services. This position plays a key role in the coordination and share planning of housing facility utilization and user transitions.

Core Responsibilities

1. Develops and implements a comprehensive housing facilities maintenance and operations plan that ensures safe, functional, and aesthetically pleasing student housing. Oversee materials, parts and supplies inventory and procurement processes to ensure efficient operations. Responsible for the quality of outcomes as measured facility conditions, consistent operations and customer feedback.
2. Provides input on housing facility upgrades, capital projects and renovations. Collaborates with university Facilities Management in the planning, construction, and external contractors for major renovations and deferred maintenance projects.
3. Provides direct supervision and leadership to the Manager of Housing Maintenance, Custodial Services Manager and Work Control Manager, ensuring clear goals, professional development, and high performance. Develops and oversees robust student worker program supporting facilities operations and maintenance.
4. Provides leadership for the recruitment, selection, training, and supervision of housing facilities staff. Maintains adequate staffing levels and oversee work schedules to provide timely responses to maintenance and custodial needs, including establishing after-hours emergency maintenance processes and procedures.
5. Works in coordination with University Facilities Management to establish a preventative maintenance program for all housing facilities, ensuring long-term asset preservation and reliability, including maintaining detailed and accurate information regarding defects and repairs, facility and equipment life cycles and improvement plans. Ensures efficient use of the campus Computer Maintenance Management System (CMMS) (TMA) for this purpose.
6. Serves as first-line housing facilities contact for crisis response, including severe weather events and emergency maintenance situations. Provides input on disaster preparedness plans for student housing.
7. Assists in developing and monitoring operational budgets for housing facilities, including maintenance, custodial operations, and capital projects. Identify cost-saving initiatives while maintaining quality facility management standards.
8. Coordinates with University Facilities Management to monitor utility usage and identify opportunities for sustainability and energy efficiency improvements.
9. Collaborates with campus partners and key stakeholders to achieve customer service, housing and institutional objectives. Develops and maintains contractual relationships with contracted vendors and contractors assuring day-to-day compliance and enhancing service levels.
10. Represents Housing and Residence Life in University committees and task forces and in meetings with contracted vendors.
11. Evaluates systems and processes to establish priorities and procedures to increase operations efficiency, ensuring compliance with institute, state and federal policies and regulations; and maintain fiscally responsible operations. Ensures compliance with all safety, accessibility, and regulatory requirements (ADA, fire safety, health codes, etc.
12. Maintains consistent, high-quality, customer- and student-focused operation when conducting business and providing services to the public and campus community.
13. Responds as needed to housing facilities emergencies. Serves in support of the Maintenance On-Call program.
14. Maintains and secures appropriate files and records.
15. Assists with annual departmental goals and long-range planning processes. Develop and implement special projects as requested.
16. Participates in University committees, professional conferences, and organizations.
17. Collaborates on summer conference operations to maximize revenue generation.
18. Inspects new and existing facilities during construction and renovation projects to achieve university expectations.
19. Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree from an accredited institution.
• Four (4) years of progressively responsible managerial experience in maintenance and facilities management to include:
  • Three (3) years of experience overseeing maintenance and renovation projects.
  • Three (3) years of experience supervising staff.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Preferred Qualifications

• Master's Degree from an accredited institution in business administration, communication, or a related field.
• Experience leading and managing in a university and/or auxiliary services setting. Experience with facility renovation and new construction.
• Experience with APPA standards and other facilities benchmarking systems.
• Familiarity with computerized maintenance management systems (CMMS).
• Knowledge of student housing operations and customer service in a university environment.

Knowledge Skills & Abilities

• Demonstrated independent decision-making and problem-solving ability.
• Excellent verbal and written communication, organization, and analytical skills.
• Ability to multi-task and work in a fast-paced environment using time-management principles.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

Working Environment:

• Office Environment.
• Some exposure to weather.
• Ability to travel to and from meetings, training sessions or other business-related events.
• Ability to respond to emergencies outside of regular business hours.
• Occasional work beyond a standard 8:00 AM - 5:00 PM schedule, especially during move-in/move-out periods, emergencies, or peak operational times.
• Seasonal Intensity - The workload is especially demanding at the start and end of semesters, during the summer, and when major capital projects or renovations are in progress.

Physical Demands:

• Office-Based & Field Work Combination -Split time between working in an office, attending meetings, and being in residence halls for inspections, student interactions, and facility oversight.
• Exposure to Varied Conditions - Work can involve being outdoors in hot, cold, or rainy weather while overseeing move-ins, construction projects, or emergency responses.
• Noise Levels - Residence halls can be noisy, especially in high-density living areas or during student events. Some tasks may require working in mechanical rooms with HVAC noise.
• Crisis Situations - The role may involve fire alarms, and weather-related evacuations.
• Will require the ability to ascend/descend stairs to access all levels within housing units.
• Occasionally may require navigating close quarters, small-enclosed rooms, and other areas that could cause claustrophobia.
• Occasionally may require navigating through cluttered student rooms and/or narrow passageways.
• Will require moving furniture and related objects to and from the residential community or within a resident room.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.


To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=13622&PostingSeq=1






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