Job Title

Job Description Summary

Job Description

Operations  

• Manage clients SLA and KPI performance requirements

• Manage client related reporting, weekly, monthly quarterly

• Provide direction and leadership of the site operations teams, including effective hiring, motivation, development, training and discipline of the site operation and maintenance organization.

• Monitor workload / resources against KPI and budget constraints whilst ensuring up-time.

• Initiate and manage site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.

• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.

• To perform additional tasks as required by Management

• Manage Account and site facility-related budget to ensure compliance to the contract.

• Overtime review of both contract and ad hoc as per planned BTR (Costing sheet).

• Provides advice and consultation to operate the clientâ™s facilities with regard to facilities engineering matters.

• Overall responsibility for all site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.

• Ensure meetings with contractors, specialist vendors and suppliers are undertaken to the required standards, establish and oversight the vendor management governance, and develop corrective action plans when, or if, performance falls below expectations.

• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.

• Ensure support is provided to the client with statutory compliance requirements/certifications for the site.

• Ensure data governance of all asset information is maintained within the CMMS.

• Ensure site operations, including incident management and escalation in accordance with approved Client / Customer / C&W procedures.

Project Management

• Support Client / Customer projects in line with our operating scope

• Coordinate with contractors, vendors, and supplier when required to ensure safe works on site

• Conduct and liaise with Client-on-client brief and specification.

Account Management

• Support account operation matters and ensure service performance aligning with contract/agreement.

• Liaise with relevant internal and external stakeholders, such as Head office platform teams, Landlord, clients, vendor.

Requirements:

• Bachelorâ™s Degree in Engineering management, construction management, civil engineering, mechanical or electrical engineering (or a related field).

• At least 5 years experience in the operation of engineering services in data centres or similar critical facility.

• Proven track record of problem solving, critical thinking

• Achieved industry recognized professional qualification for Engineering, Data Centre Operations